Last updated: August 21, 2026

At Pod Salt Shop (podsaltshop.ae), we want you to be fully satisfied with your order. This policy explains how cancellations, returns, and refunds work for purchases made through our website.

1. Order Cancellations

  • Orders can be cancelled free of charge before dispatch. Once your order has been handed to a courier or marked ready for pickup, it can no longer be cancelled.
  • To cancel an order, contact us immediately via WhatsApp at +971 52 781 8834 with your order number.

2. Return Eligibility

Because our products are consumable nicotine items (e-liquids, disposables, and pods), returns are accepted only under the following conditions:

Eligible for Return

  • Item is unopened, unused, and in its original sealed packaging
  • Return request is made within 7 days of delivery or pickup
  • Proof of purchase (order number or receipt) is provided

Not Eligible for Return

  • Opened, used, or partially used e-liquids, disposables, or pods (for hygiene and safety reasons)
  • Items without original packaging or missing seals
  • Items purchased on final sale/clearance, where marked as such
  • Any product where the seal has been tampered with or broken

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, this is not subject to the “unopened” requirement above. Please contact us within 48 hours of delivery with:

  • Your order number
  • A photo or video of the item and its packaging
  • A brief description of the issue

Once verified, we will offer a free replacement or a full refund, including any delivery charges paid on that order.

4. How to Request a Return

  1. Contact us via WhatsApp at +971 52 781 8834 with your order number and reason for return.
  2. Our team will confirm eligibility and provide instructions for returning the item.
  3. Eligible items must be returned in their original condition and packaging.
  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Return shipping: For change-of-mind returns, the customer is responsible for return delivery costs. For damaged, defective, or incorrect items, we cover return delivery costs.

5. Refunds

  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Original delivery charges (AED 20–30 depending on the method selected at checkout) are non-refundable for change-of-mind returns, but are refunded in full for damaged, defective, or incorrect items.
  • If you paid by cash on delivery, we will arrange a bank transfer or store credit, as agreed with you.

6. Local Pickup Orders

If you selected Local Pickup from our 7 Palm Jumeirah Rd – Nakhlat Jumeira – Jumeirah – Dubai – United Arab Emirates location, the same return conditions apply. Please bring the item, its original packaging, and proof of purchase to the store, or contact us via WhatsApp to arrange a return.

7. Age and Regulatory Note

As our products are restricted to adults of legal smoking age (21+) and are regulated nicotine products, we’re unable to accept returns or exchanges that would require us to redistribute opened nicotine products, in line with health and safety standards.

8. Contact Us

For any questions about cancellations, returns, or refunds, reach out to us:

  • WhatsApp: +971 52 781 8834
  • Location: 7 Palm Jumeirah Rd – Nakhlat Jumeira – Jumeirah – Dubai – United Arab Emirates

This site and its products are intended for adult vapers only. Products contain nicotine, an addictive substance, and are not risk-free.

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